How did you come into contact with Stralfors?
We got in contact with Stralfors at the job market fair “Arma” at Linnaeus University in Växjö and we wanted to write our master thesis with a company like Stralfors. We had some suggestions on topics before we met up with our contactperson, Björn Johansson, at Stralfors. Togheter, we found a topic interesting to study and that Stralfors could actually use.
What kind of exjob have you done in Stralfors?
Stralfors is a Swedish 3PL provider that positions themselves between their B2C customers and the end consumers. Due to an increasing demand for these services, Stralfors is trying to adapt to the changes in market and provide return management solutions for e-commerce leisurewear companies. This market has a high rate of return, which means a high demand of well-structured return management systems.
The purpose of this study was to create a framework of how Stralfors can handle the return management systems of B2C e-commerce leisurewear companies. How does the current process of returns of a customer looks today? What is possible for Stralfors to do different in the returns management systems?
What did you find?
We find a whole new solution for Stralfors. By studying and comparing different return management systems, we have built a framework for Stralfors of how 3PL can handle the return management systems of B2C e-commerce leisurewear companies.
Björn Johansson, how will you use the result?
This thesis have been very helpful for us. It was a really good learning for us to see what other companies are doing in the returns management system process. We will definitely use the framework, they bring us today and create something new from it. This solution is a good base and a solution that we are not using today.
Xiaoran and Sören, what experience do you bring from this, did you learn something new?
Sören Rätzer: This study with Stralfors helped us to get a better overview in the practical business. We not only received information about the return management process in the theory, also the constant communication to the companies gave us a new knowledge and a deeper insight in the practical business of the process of reverse logistics and the return management. On of the main positive aspects to see the differences between the theory and the practice, so I will looking forward to next practical work in the future.
Xiaoran Lin: Working with this thesis has involved a lot of hard work, but it has also been interesting and how Sören mentioned before - this work gave us valuable knowledge and more insights into the subject of reverse logistics and the complete return management process. It is obvious, that different companies using different systems. The good work with Stralfors and the connection to and with the e-commerce leisurewear companies supports our studies during the last three months in a very positive way. We have got an overview, about the weaknesess; what in the process are included and not, and how a company are dealing with this. Most, interesting information for me, was that I saw different culture in the companies, how the western culture is compare to China.