Frende Forsikring improves efficiency in document management

Frende Forsikring is headquartered in central Bergen, Norway. They have built an impressive customer base of over 250,000 customers and ranked first in Norway's largest customer service survey in 2023 (KSindeks).

A major challenge in the insurance industry is managing the vast volume of documents that must be sent to customers. This includes everything from invoices to constantly updated policy terms. This complexity creates challenges, especially when customers also need to receive documents through various channels.

The situation is further challenged by the fact that documents must comply with the strict formal requirements regulating insurance companies.

Kristoffer Schmidt, Head of Business Development at Frende Forsikring, explains that previously, key personnel were responsible for ensuring that these formal requirements were met.

– SIt was time-consuming and created both internal and external dependencies for us. Consequently, we have worked closely with PostNord Strålfors to reduce these dependencies and to further develop our document management," says Schmidt.

The solution was the implementation of Access Interactive, a web-based interface that allows the company to fully manage document distribution. It enables the editing of document templates in terms of both layout and content, ensuring that all generated documents meet the company's strict requirements regarding fonts, images, and overall appearance. Furthermore, templates can be modified quickly as requirements or needs evolve.

– Thanks to Access Interactive, we can now modify document templates ourselves and are no longer as dependent on key personnel as we were before," Schmidt continues.

Customer Case Frende Forsikring

Truls Langeland, Systems Manager at Frende Forsikring, explains that the collaboration with PostNord Strålfors has been long-standing, with the companies continuously developing and refining various IT solutions together. Both Langeland and Schmidt state that the partnership with PostNord Strålfors has been a decisive factor in Frende Forsikring’s success.

–PostNord Strålfors has helped us streamline our processes, extract data from core systems, and distribute it efficiently to customers. At the same time, we can trust that all our employees are always using the latest versions of the document templates.

Frende Forsikring has tackled the challenges of the insurance industry by streamlining its entire document management process. With a strong focus on customer service, innovation, and technological development, the company is well-positioned to lead the way in an increasingly digital world. Furthermore, the partnership with PostNord Strålfors has simplified document management for customers who prefer to receive their documents through traditional channels.