Scandic Denmark’s journey toward seamless digital mail handling
Scandic is the largest hotel chain in Denmark and part of the Scandic Group, which operates hotels in several countries, including Denmark, Norway, Sweden, Finland, Germany, and Poland.
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Scandic’s hotels in Denmark feature 6,000 rooms, and the chain employs 3,000 people. Every day, the company receives up to 200 messages from the Danish authorities' digital mail system (Digitalt Post). These messages can contain sensitive information, such as municipal notifications regarding wage subsidies.
Previously, two Scandic employees were required to manually log into the digital mail service and forward messages to Scandic’s own email system. This process was not only cumbersome but also inefficient and time-consuming, as employees had to repeatedly type out full email addresses within the service.
Scandic decided to implement PostNord Strålfors’ Digital Mailroom solution, which automates mail handling and frees up resources that can now be redirected toward value-adding tasks.
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Här är översättningen för stycket om GDPR och introduktionen av Gitte Møberg:
One of the greatest advantages of the Digital Mailroom solution is that it complies with the requirements of the EU General Data Protection Regulation (GDPR). Gitte Møberg from Scandic Denmark’s Country Support Office explains
– The absolute greatest benefit of the solution has been that we can trust our handling of sensitive messages to comply with the requirements of the EU General Data Protection Regulation (GDPR).
Furthermore, the solution eliminated a time-consuming and frustrating task for the employees:
– The employees didn’t find forwarding the messages meaningful either. It felt like a tedious task," says Gitte.
Scandic’s previous IT projects had met with varying degrees of success. Despite this, the hotel chain decided to implement the Digital Mailroom solution after being assured that it would be quick and easy to execute, requiring minimal effort from Scandic itself.
Once the distribution rules had been defined for the various mail types, the solution worked flawlessly.
– The solution has proven to be more secure and time-saving, and it has eliminated a tedious task for both Scandic and our employees," Gitte concludes.
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Digital Mailroom
By automating and digitalizing incoming mail handling, companies can reduce administration, lower costs, and improve information flow. Digital Mailroom creates a unified, efficient, and secure mail process that frees up resources and provides better control over business communication