PostNord Strålfors Group AB (“PNSF”) gives serious consideration to the personal privacy of our customers and others who visit our websites and social media channels, contact our customer service, or otherwise communicate with PNSF.
Our goal is to ensure you feel confident that your personal privacy is respected and that your personal data are being processed correctly. We take responsibility for ensuring that the personal data processed by PNSF are used only for the intended purpose, and that they are protected from unauthorized use access. All processing of personal data within PNSF is performed in compliance with personal data legislation. The new General Data Protection Regulation (GDPR) is to apply within the EU/EEA as from May 2018 .
1. What are personal data, and what is the processing of personal data?
"Personal data" is an umbrella term for all information that, directly or indirectly in combination with other information, can be linked to a living, natural person. This means that widely different elements of information such as name and contact details, IP addresses, choices made and behavior are classed as "personal data".
"The processing of personal data" refers to everything that is done involving personal data. Every measure taken involving personal data thus constitutes "processing", irrespective of whether or not the measure is carried out automatically, such as collection, registration, organization, structuring, storage, rewriting or amendment, production, reading, utilization, conveying through transfer, dissemination or making available by other means, adjustment or merging, limitation, deletion or destruction.
2. PNSF's processing of personal data
2.1 Which personal data are collected, and when are they deleted?
When you visit one of our digital channels or communicate with our Customer Service department, we may collect information about you such as your name, address, postal address, email address, phone number, identification data and information regarding your use of PNSF's products and services. In some cases, we may even process your personal identity number.
Moreover, PNSF may collect technical data about the devices you use to access PNSF's digital channels, including the unique ID of the device, type of browser and cookie information. The collection described here is performed, for example, through your entering your personal data in different forms on our digital channels, and when you communicate with PNSF and others via PNSF's social media platforms, make known opinions in our contact forms or by phone, download reports from PNSF's websites, or register for events organized by PNSF.
PNSF may also collect anonymous demographic information which is not unique to you, such as zip code, age, gender and interests. When you contact us via our customer service functions – in connection with submitting a complaint, for instance – we will also process your contact information and details of the assignment.
If you visit or communicate with us via our social media accounts (i.e. third-party platforms such as LinkedIn and Vimeo), PNSF may receive information concerning your profile and your interactions with third-party platforms from the provider(s) of same.
We at PNSF have placed what are known as "cookies" on our websites. These cookies are used to collect information about how you use the website in question. For additional information about which cookies we at PNSF have placed on our websites, see the "Information about Cookies" section below.
Your personal data will only be processed for as long as is necessary to fulfill the purposes of the processing in question, or to allow PNSF to meet its legal obligations.
2.2 For which purposes are personal data processed?
The personal data about you that are collected in connection with your utilization of PNSF's digital channels will be processed by PNSF or our sub-processors for the following purposes:
- To enable us to provide the products and services you ordered, and to manage our agreements with you;
- To enable us to communicate with you when you contact us through our customer service, email forms and social media accounts;
- For marketing purposes, including marketing by post, email and SMS/MMS (from which you can unsubscribe via a link included in every message sent to you via email, SMS/MMS);
- To compile statistics concerning the use of our digital channels and the associated services; and
- To maintain, develop, test and improve our digital channels and the technical platforms on which they are provided.
2.3 Legal basis and interests that justify the processing of personal data
PNSF always processes your personal data in accordance with the applicable legislation. We process your personal data when necessary to fulfill an agreement with you, or to respond to your request for customer service, and where we have another legitimate and justified interest in processing your personal data, such as an interest in marketing our products and services to visitors to our digital channels, or an interest in developing our digital channels. If PNSF should process your personal data for any purpose which, pursuant to applicable legislation, requires your consent, we will always make sure to obtain your consent in advance by requesting that you actively click a checkbox.
3. Assurance of personal data protection
PNSF takes extensive steps to safeguard your personal data, including appropriate technical and organizational security measures to protect the data from unauthorized access, modification, dissemination or destruction.
4. Limitations on the dsiclosure of personal data
PNSF may commission external partners (suppliers) to execute tasks on behalf of PNSF – to provide IT services, for example, or to help with marketing, analysis or statistics. The performance of these services may entail PNSF's partners, both within and outside the EU/EEA, being allowed access to your personal data. Companies that process personal data on behalf of PNSF always sign an agreement with PNSF in order to ensure that our partners likewise maintain a high level of protection for personal data about you. Special security measures are taken in relation to partners outside the EU/EEA, including agreements that contain standardized model clauses for data transfer that have been adopted by the European Commission and are published on the European Commission its website.
PNSF may disclose personal data to a third party such as the police or other authorities in cases concerning the investigation of a crime, or if we otherwise have an obligation to provide such information under law or pursuant to a decision by the public authority.
PNSF will not disclose your personal data to an extent beyond that described in the present provision4.
5. External links
6. Right to information and right to lodge complaints
You are entitled at any time, pursuant to what derives from the relevant personal data legislation, to request access to the personal data processed about you, to have incorrect personal data deleted, to request that PNSF cease processing your personal data and delete them, to limit the processing of your personal data, to exercise your right to data portability, and to object to the processing of your personal data. In such cases, please contact PNSF at the address stated in section 8 below.
You are also entitled, at any time, to lodge a complaint with the appropriate supervisory authority if you consider that your personal data are being processed contrary to applicable personal data legislation.
7. Processing of personal data about children
PNSF's digital channels are not targeted at children, so PNSF does not purposefully collect personal data about children. If you are a legal guardian and become aware that your child has supplied personal data to PNSF, we would ask that you contact us at any of the addresses listed in section 8 below so as to exercise your rights with regard to correction and/or deletion, for example.
8. Contact information
PostNord Strålfors Group AB is the data controller for the processing of your personal data that takes place within the framework of PNSF's digital channels. Please note that this does not apply to the personal data processing PNSF performs at the expense of its customers, for example in connection with a customer having ordered a service from PNSF, and PNSF delivering this service.
If you have any questions about how PNSF processes your personal data, you are welcome to contact the team responsible by email to firstname.lastname@example.org
or by ordinary post to:
PostNord Strålfors Group AB
Attn. SBI Supervisor
SE-105 00 Stockholm
Information about cookies
A cookie is a small text file that is stored on your computer or computer-like device (such as a cellular phone) when you visit a website, and retrieved when you visit the website again. The stored cookie is connected to the files used by the computer's browser or equivalent program, and its purpose is often to improve the usability of a website.
For additional information about cookies (in Swedish), see wikipedia.org/wiki/HTTP_cookie.
Cookies on PNSF's websites ("the Websites")
We do not save any personal information via cookies, and the information that is collected can never be traced to you.
We use temporary cookies, which are removed immediately when you leave our website, and also permanent cookies, which are used to see how many repeat visitors come to the website.
We use the following cookies on the Websites:
Cookies from Google Analytics are used to collect information about how the web pages are used. PNSF only uses these data as a basis for improving content and the user experience.
Google Analytics cookies are called:
HotJar (Tracking Code)
A first-party cookie used to create anonymous statistics which PostNord can use to customise its website for our visitors and create a better user experience. Read more about HotJar (Tracking Code) and how you can opt-out from continuing to use HotJar's cookies.
HotJar cookies are called:
Lifetime 1 year
Web system EPiServer
EPiServer cookies are called:
- ASP.NET SessionId
This cookie is used to collect information during the current session about how the Websites’ pages are used by the visitor. PNSF only uses these data as a basis for improving content and the user experience.
Pursuant to the Electronic Communications Act (2003:389), cookies may only be used with the user's consent. This means you are free to choose whether or not to accept cookies. Most browsers automatically accept cookies, but the settings can be changed. Use the settings menu of your browser to determine which cookies to allow, block or delete. If your browser (or equivalent device used to access the internet) is set to allow cookies when you visit the Websites, you are deemed to have consented to such usage.
Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).